Move up in IT Career with one of these top +free IT, Technical Support, Help Desk & Customer Service courses, certifications, trainings and classes available online. Microsoft certifications are vendor specific and can help prepare IT pros to work with Microsoft equipment help desk certifications and software. According to Burning Glass Technologies Labor Insights, CompTIA A+ is the number-one cited certification for IT support jobs, with nearly 1 in 10 ads including it. Certifications show employers you have the skills they need for IT support.

help desk certifications

This is a certification online IT help desk training that concentrates on how to serve customers. For example, it teaches systematic steps on how to deal with customers’ wants. In addition, this IT help desk certification course gives room for classroom sessions that one can attend online or physically. Each session lasts six hours and is handled by experts on customer relations. To improve your job prospects as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s hottest IT disciplines. As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists.

Learning Ubuntu Desktop

Selecting the right help-desk certification often means deciding or determining the best technology to focus on. For example, professionals working in environments with heavy Apple or Microsoft usage will likely benefit from those proprietary training paths. In contrast, generalists can find valuable information from HDI, ITIL or CompTIA paths. When pursuing help-desk certifications or any of the best IT certifications, ensure they address technologies with long shelf lives that will continue to be in demand. To earn the certification, candidates must pass the Apple Device Support exam. While the exam has no prerequisites, Apple encourages all aspirants to view the free Apple Device Support tutorials.

help desk certifications

Not only does having a help desk certificate make you more attractive to potential employers, but it also demonstrates your commitment to staying up-to-date with the latest technology. Employers often look for applicants who are knowledgeable about new technologies and can quickly adapt to changing industry trends. Having a certificate shows that you have taken the initiative to stay ahead of the curve and hone your skills in order to provide better customer service.

Help Desk Technician Training Programs

Some certifications train employees on how to operate specific software provided by the certification administrator. Other certificates may teach general help desk skills as well as how to use software like word processors and spreadsheets to make daily duties easier and faster. HDI has selected only the best instructors in the industry to deliver our service and help desk training course offerings. These instructors are well known for their experience in our industry and their ability to deliver a quality learning experience. The certification covers cloud security, compliance, implementation and general infrastructure.

  • If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support.
  • An article by Coursera explained that CompTIA A+ is an industry-standard credential that can kickstart an IT career.
  • The second section talks about networking, including discussions on DHCP & DNS, troubleshooting network related issues, and mastering the most useful & needed commands in CMD to troubleshoot connectivity problems.
  • Students can take as much time as they need to finish the certification course, with course access costing $49 per month.
  • Advanced certification, requiring at least one year of experience with Cisco products and some foundational skills before beginning the certification.

This course is a free IT support and help desk course that also allows you to access job placement resources upon completion. It offers quality labs and projects to teach operating systems and cyber security. This training program consists of setting up hardware and mobile devices. There are a number of reasons to get technical IT support certifications. One includes the high demand and increasing employment rate of remote support and computer support specialists. Bureau of Labor Statistics, there are approximately 70,400 openings for computer support professionals each year, and overall employment of computer support specialists is expected to grow at least 9 percent by 2030.

Best IT Support Certifications in 2023

This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field. The ITIL Foundation program is also a bit broader than some other help desk certifications, so it can give agents a better understanding of the broader context of IT, allowing them to provide better and more effective service. It usually takes around 6-12 months to prepare for the CCNA exams depending on your experience level and how much time you can dedicate to studying. You can find many online resources such as practice tests and study guides that will help you prepare for the exams. Additionally, there are several training courses available from Cisco or third-party providers that can help you gain the necessary knowledge needed to pass the exams.

help desk certifications

This course covers end-to-end customer support fundamentals and coding for solving problems. It also includes system administration and security, networks, and operating systems. CompTIA Linux+ – The CompTIA Linux+ certification is internationally recognized for validating the baseline competencies that are required for Linux administrators to secure the enterprise, power the cloud and keep systems running. It is the only job-focused Linux certification covering the latest foundational skills demanded by hiring managers. To obtain the CompTIA Linux+ certification, IT support professionals must complete the CompTIA Linux+ exam.

By Aniekeme Unyah

Aniekeme Unyah is an Avid Blogger and Web Developer who finds happiness by helping others meet their daily internet needs.

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